Client Diary

Professional tools. Fair pricing.

Professional tools without enterprise complexity.

Client Diary is the complete business system for appointment-based service businesses — hair, beauty, tattoo, wellness, and more. Every plan includes the full platform and real support. You only change plans when calendar staff count grows. When total cost is compared properly, it stays the lowest real cost among leading systems.

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Full platform on every plan

Appointments, clients, POS, payments, marketing, stock, reporting, and online booking — included across Establish, Expand, and Extend.

Support and migration included

Real people help you get set up. We commonly import booking and client data from other systems at no cost.

Built for growing teams

Solo operators through multi-site businesses. Same software; price follows calendar staff per location.

Choose your subscription

Same software in every option

Select the plan that matches your current team size at one location.

1 to 2 calendar staff

Establish

All features included

AUD 22

per month / location

For solo operators and smaller teams.

Start Establish

3 to 5 calendar staff

Expand

All features included

AUD 45

per month / location

For growing teams adding more calendars.

Choose Expand

6+ calendar staff

Extend

All features included

AUD 65

per month / location

For larger teams with 6+ staff calendars.

Choose Extend

What is included for everyone

Shared features across every plan

This full list is included on Establish, Expand, and Extend.

  • Calendar
  • Client Management
  • Point of Sale
  • Marketing
  • Stock Control
  • Staff Management
  • Messaging
  • Forms
  • Reports, Data and Analytics
  • Business Administration
  • Classes and Groups
  • Online Vouchers
  • Online Booking
  • Online Payments and Deposits
  • Stripe Integration
  • Mailchimp Integration
  • Xero Integration
  • Telegram Integration
  • Zapier Integration

So, what does change?

What stays the same and what changes

One complete business system, three staff bands.

What stays the same

  • All features are included
  • Support and migration help are included
  • No lock-in contracts
  • No new client fees
  • No feature restrictions by plan

What changes

  • Calendar staff range
  • Monthly price per location
  • Which subscription level fits your current team

Clear pricing

No surprises after signup

All prices include GST

Published pricing is in AUD per month, per location.

Messaging stays transparent

SMS are 10c per message and email reminders are 5c per email.

No hidden transaction fee

Client Diary does not charge for new clients or normal in-app transactions.

Outcomes teams report

What changes when the system is in place

Real words from customers — not invented percentages.

Fewer no-shows, less manual billing

Minimised paperwork and no-shows, with checkout that does the thinking at the end of sale.

Cara Beresford

Hours back from reminders

Automatic appointment reminders saved so much time after moving off a pen-and-paper diary.

Elise Gregson · Hair

Help when it really matters

When previous software crashed, support had everything online again by first client the next morning.

Krystine Smith · Hair

Trust and support

Subscriptions should feel low risk

That means clear pricing, help when you need it, and a product teams can start using quickly.

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Common questions

Answers before you commit

Who is Client Diary for?
Appointment-based service businesses — including hair, beauty, tattoo, barber, spa and wellness, nails, pet grooming, and field-service teams — from solo operators through multi-site groups.
Can I move from another system?
Yes. We commonly import client and booking data from other systems at no cost.
Is support included?
Yes. Support is included, with help available via email, videos, documentation, and phone when an issue is complex.
Do I have to sign a contract?
No. You can start, use the platform, and leave any time.
What about my data?
All your data is your data. If you need it, ask and we will promptly provide it to you.
What if I have more than one location?
Each location is priced at its own plan rate. Multi-location admin is built in.
What about SMS / messaging costs?
SMS are charged at 10c per message. Top up as you need — credits do not expire. SMS are two-way and we do not charge for client replies. Email reminders are half the SMS rate at 5c per email. For country-localised rates, see Messaging credit pricing.
Do you charge for new clients or normal transactions?
No new-client fee and no charge on normal transactions inside Client Diary. For Stripe processing details, see Stripe Integration.
Any extra cost to connect Xero?
Yes. Customers using Xero incur a $2.50/month surcharge per connected Xero organisation because Xero charges providers for API access. Other accounting platforms are not affected. See Xero Integration Pricing.
This seems too good to be true. What's the catch?
No tricks. A fair low price, the full system included, support included, and no locking features behind higher plans.
Is Client Diary only for small businesses?
No. Client Diary is designed for solo operators through large multi-site businesses — hair, beauty, tattoo, wellness, and other service industries. Multi-location admin is built in; each location is priced at its own plan rate.
Where is Client Diary available?
Client Diary is Australian-based, with customers in Australia, New Zealand, the United Kingdom, the United States, Canada, South Africa, and other countries. Multi-currency billing is supported.