These are real referral notes from people running appointment-based service businesses. Prefer stories about time saved , easier days , support , and smoother switches — not just “great software.”
Less admin, fewer no-shows
Customer referral
Client Diary has minimised paperwork... minimised 'no shows' and does all the thinking at the end of sale. So no more manually calculating client bills.
Cara Beresford
Service business
Bundaberg
Customer referral
Love it, such a great and easy to use app. I’m a hairdresser and it’s great for appointments. I’ve saved so much time, with the app sending out my automatic reminders to clients. Highly recommend, nice and easy to use. I was using a pen and paper diary before this, and I love the change to client diary.
Elise Gregson
Hair Elise
Hair
Victoria
Support and migration help
When something breaks — or you are moving from another system — real people matter.
Customer referral
I HIGHLY recommend Client Diary. Efficient, easy to use, many features and the service is incredible. Anika from Client Diary saved me when my previous software programme crashed... and had everything online for me by first client the next morning. Annika has continued to go above and beyond to assist me and has been exceptionally patient with my basic tech knowledge. Thank You Client Diary and Annika.
Krystine Smith
Mahogony Hair
Hair
Customer referral
Just wanted to touch base and let you know I have done the change over. I wanted to let you know how happy I have been with Annika and the service she has provided to my business. She has gone above and beyond to make this a smooth transition. We are excited to start using client diary.
Rebecca Miller
Colour & Bridal Co
Beauty · bridal
Customer referral
Had a slight issue on Tuesday and contacted support. Within two minutes someone was on the phone and the issue ended up actually being to do with my Mac computer but he even fixed that! I’m so impressed.
Jacinta Chaffey
Clarity Essential Wellness
Wellness
Customer referral
I would just like to say how impressed I am with your business and service. Not only is the software amazing but so is the support and nothing is to much trouble! I will definitely be recommending you to everyone! So glad I have chosen to go with Client Diary.
Madeline O'louglin
Service business
Melbourne
Customer referral
Thanks so much, its wonderful dealing with a company as Client Diary with so much support!
Lillian Di Nardo
Michael’s Group
Multi-site
Multi-site and specialist workflows
Customer referral
We "Elegant Eyebrows" are a multi Salon Business with locations all across Queensland. In the beginning we used a Salon Software that was not online based. Since adopting to the Client Diary platform we were able to streamline many of our processes and Management. The Software is very easy to use and learn. It has all the features that you would be looking for. Client Diary has really made it easy for us to monitor our Salons remotely for Stock and Clients. We highly recommend this Salon Management Software to all.
Nilesh Gandhre
Elegant Eyebrows
Beauty · multi-site
Brisbane
Customer referral
Most systems offered a generic proposal to work around, however the Client Diary system allowed us to note specifics about clients and products that was only relevant to our business type.
Tracey G
Specialist service
Brisbane
Customer referral
We have been using Client Diary here at LaRose since we opened and have never looked back. We've recently been playing with the new client forms feature and we love it. They give us the ability to create and tailor forms with questions that we think are absolutely necessary for new and existing clients, the best part is they can be sent to our clients via txt message prior to their appointment. Highly recommend.
Tenika
LaRose Hair
Hair
Ease of use and value
Customer referral
Extremely user friendly, very affordable and when you have any questions or problems they are easily contactable and get a response very quickly. I highly recommend Client Diary.
Joshua Penberthy
Service business
Gold Coast
Customer referral
Local businesses, help response rate is fantastic. Overall Easy. Quick and exceptional value .
Lizy Scironni
Service business
Mooloolaba
Customer referral
Incredibly impressed with the app & with customer service. 10/10 guys!
Jaimie Byrne
Jaimie Byrne Hair Stylist
Hair
Customer referral
This update is phenomenal. you've done an amazing job! This is the software everyone should be using. well done. I think you have a great product. The fact that I was able to figure out most of the system when I first took it without needing a tutorial is testament to it being easy and functional to use.
Fred LeMarche
Service business
Sydney / Melbourne
Partners
Customer referral
Thanks Client Diary for making the Sustainable Salons fee so easy to set up and use, so that salons can implement sustainability at ease.
Paul Frasca
Sustainable Salons
Industry partner
Co-founder - Director
A clearer day in practice
Service businesses do not wake up wanting software. They want a calmer day.
With Client Diary in place, a typical team can:
Fill the calendar — online booking and reminders reduce empty gaps and chasing messages.Know the client — history, notes, and preferences stay with the appointment, so service feels personal.Take payment without friction — POS, deposits, and payment links keep checkout simple.See what worked — reporting helps you understand the week, not just survive it.Get help when stuck — support is included, with people who understand how service businesses run.
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